“My name is Troy Brieschke. I am married with three children. I manage my own carpentry business and have been involved in the building industry for twenty years.
My relationship with Complete Financial Balance and their Principle Tapel Cafer started approximately nine years ago through a buying group Trade Builders. Since then Tapel has assisted my family with many aspects of insurance. The most recent and significant to my family’s life being Income Protection.
In November 2011 I contracted a life threatening disease called Necrotizing Fasciitis (Flesh Eating). This disease started on my right shin and spread rapidly towards my torso within 48 hours. As a result I spent a week in intensive care and a further four weeks in hospital. As this was my first ever experience with any hospitalisation, my wife and young family were extremely concerned for me.
Because of my fragile condition I could barely communicate with anyone. However my wife sore fit to contact Tapel and ask the relevant questions in regards to my Income Protection Policy. Under the extreme circumstances, to her relief, Tapel was unbelievably helpful and sympathetic. His exact words were “Don’t worry about a thing. We will take care of everything.” Anyone could imagine how those words of comfort and security must have felt at such a stressful time.
Since then I have had multiple surgical procedures and skin grafts to try and save the use of my leg.
We had many questions initially because we had never been through anything like this before. At all times Tapel and Claire (Complete Financial Balance Service Officer) made us feel at ease and nothing was ever a problem for them.
Tapel has visited our home occasionally for a chat and an update on my progress. This personal touch as well as his professionalism and efficiency have meant a great deal to our family. We often wonder where we would be now if it wasn’t for all their help.